Refund policy

This policy explains how billing, cancellations, and refunds work for paid DayMarshal subscriptions. Payments are processed by Paddle, our Merchant of Record. Paddle handles the transaction, invoicing, and applicable taxes, and Paddle's Buyer Terms also apply to your purchase.

Try before you pay

DayMarshal offers a free tier and a 7-day free trial of Pro. The trial is your opportunity to evaluate the paid features before any charge. You are only billed if you continue past the trial, so most questions about suitability can be answered before you pay anything.

Subscriptions and renewals

Pro is a recurring subscription, billed monthly ($20) or annually ($200). Subscriptions renew automatically at the start of each billing period until you cancel. The price and included allowances shown at checkout apply to your subscription.

Cancelling

You can cancel at any time from the Subscription page inside DayMarshal. Cancelling stops future charges, and your Pro access continues until the end of the period you have already paid for — you keep everything you paid for. After that the account returns to the free tier, where your meetings, tasks and notes remain.

Cancelling during the 7-day trial ends it with nothing charged.

Refunds

The period you are part-way through is not refunded automatically when you cancel; you keep access to it instead. This is why the free tier and the 7-day trial exist — so you can decide whether Pro suits you before any money changes hands.

If you believe a charge should be refunded, Paddle is the Merchant of Record for your purchase and handles refund requests under its Buyer Terms. You can raise a request with Paddle directly, or email us and we will help.

Top-up credits

One-time top-up credits (such as additional transcription minutes or email-analysis credits) are a separate, optional purchase. They do not expire and remain available on your account, so they are non-refundable.

Nothing in this policy limits any statutory refund or cancellation rights you may have under the consumer law that applies where you live.

Contact

For any billing or refund question, email support@daymarshal.com. We aim to respond within two business days (Mon–Fri, 9:00–17:00 Asia/Manila).