Refund policy

This policy explains how billing, cancellations, and refunds work for paid DayMarshal subscriptions. Payments are processed by Paddle, our Merchant of Record. Paddle handles the transaction, invoicing, and applicable taxes, and Paddle's Buyer Terms also apply to your purchase.

Try before you pay

DayMarshal offers a free tier and a 7-day free trial of Pro. The trial is your opportunity to evaluate the paid features before any charge. You are only billed if you continue past the trial, so most questions about suitability can be answered before you pay anything.

Subscriptions and renewals

Pro is a recurring subscription, billed monthly ($20) or annually ($200). Subscriptions renew automatically at the start of each billing period until you cancel. The price and included allowances shown at checkout apply to your subscription.

14-day money-back

You can cancel at any time from the Subscription page inside DayMarshal. If you cancel within 14 days of a charge, that charge is refunded in full, automatically — no questions asked. The refund is submitted to Paddle immediately and returned to your original payment method; because Paddle processes it as Merchant of Record, it typically settles within a few business days.

Cancelling after the 14-day window stops future charges and your Pro access continues until the end of the period you have already paid for, after which the account returns to the free tier; that already-elapsed period is not refunded.

Top-up credits

One-time top-up credits (such as additional transcription minutes or email-analysis credits) are a separate, optional purchase. They do not expire and remain available on your account, so they are non-refundable.

Nothing in this policy limits any statutory refund or cancellation rights you may have under the consumer law that applies where you live.

Contact

For any billing or refund question, email support@daymarshal.com. We aim to respond within two business days (Mon–Fri, 9:00–17:00 Asia/Manila).