Support

DayMarshal support can help with account access, the meeting notetaker, email and calendar connections, task extraction, and product errors.

Contact support

Email support@daymarshal.com. Include your DayMarshal account email, a short description of the problem, what you expected to happen, and the approximate time it occurred. Do not send passwords, OAuth tokens, meeting passwords, or confidential message and transcript content.

Hours and response target

• Support hours: Monday–Friday, 9:00 AM–5:00 PM Asia/Manila, excluding public holidays.
• First response target: within two business days.
• Security and privacy reports: email privacy@daymarshal.com. Urgent reports are triaged as soon as practicable.

Zoom notetaker help

For step-by-step setup, usage, removal, and troubleshooting, read the DayMarshal Zoom guide.

The notetaker did not join

• Confirm the meeting link opens and the meeting has started.
• Check the Zoom waiting room and admit “DayMarshal Notetaker.”
• Confirm Zoom shows as connected in DayMarshal Integrations and that the authorizing Zoom user is already in the meeting.
• Confirm the host allows the participant to join and that the meeting is not already locked.
• If DayMarshal reports that the Zoom app is not published or approved, contact support and include the time of the attempted join.

No transcript appeared

• Confirm the notetaker was admitted and remained in the meeting.
• Allow several minutes after the meeting ends for processing.
• Open the meeting in DayMarshal and check its processing status and any plain-language error shown there.

Zoom support boundaries

Contact DayMarshal for issues involving the DayMarshal notetaker or generated meeting intelligence. For Zoom account, billing, host controls, or Marketplace account issues that do not involve DayMarshal, use Zoom’s own support resources.